Ticketing Integrations for Arts Organizations
Tessitura and Spektrix integrations designed to feel effortless — for your patrons and your team.
Our Promise
A better ticketing experience starts here.
We know how much care goes into what happens on your stage, and we bring that same attention to your digital front door. We build ticketing experiences that reflect your brand, support your workflows, and serve your audience.
At Plank, we design fully integrated, branded ticketing experiences — no middleware, no friction, no drop-offs. Whether you’re using Tessitura or Spektrix, we tailor every step from event discovery to checkout to feel intuitive, accessible, and entirely your own.
How we do it
Book a free consult
We don't just work with your platforms — we work with you.
Built for Arts & Culture
Our team has years of hands-on experience with Tessitura and Spektrix, two of the most powerful ticketing CRMs built for arts organizations. We’ve integrated both across a wide range of websites, designing purchase flows, embedding seating maps, customizing donation asks, and connecting member benefits seamlessly across platforms.
Custom Solutions
We’ve built custom solutions using the Tessitura REST API and TNEW, and we’ve integrated Spektrix using both their V3 API, iframe tools, and web components. In some cases, we’ve even worked directly with Tessitura’s engineers to solve complex edge cases. And as a certified Spektrix partner, we stay up to date on the latest updates and best practices.
A Streamlined Experience
Whether it’s simplifying subscriptions, customizing calendars, or reducing admin burden, our priority is always the same: create a streamlined, intuitive experience for both your audience and your team.
Ford’s Theatre Society first contracted with Plank in 2022 to redesign our website, a complicated project that involved both working through integration problems that initially stumped even Tessitura’s own engineers […] The end result is a new fords.org that received wide praise.
Andrew Buchsbaum | Digital Content Manager, Ford’s Theatre Society
Real solutions for real platforms
Every organization is different, and no two integrations work the same way. We find smart, flexible ways to solve platform challenges and build solutions that feel just right for your team and your goals.
We’ve helped organizations:
- Customize and style TNEW to feel fully branded
- Solve edge cases using the Tessitura REST API
- Embed and style Spektrix purchase paths, seating charts, and calendars
- Improve ticketing UX across mobile and desktop
- Integrate donation prompts and membership logic directly into checkout
- Align workflows across departments with flexible CMS tools
Work we're proud of
We collaborate with arts and culture organizations that care deeply about their audiences. Whether you’re a national museum or a regional theatre with a lean team, we’ll meet you where you are and help build toward where you want to go.
Ford's Theatre
Tessitura integration using REST API and custom TNEW enhancements.
Carolina Performing Arts
Tessitura & TNEW integration connecting ticketing and donations.
Children's Theatre of Cincinnati
Spektrix integration with custom calendar and purchase flow.
Centaur Theatre
Full-site Spektrix integration with memberships, donations, and seat selection
Ford's Theatre
Tessitura integration using REST API and custom TNEW enhancements.
Carolina Performing Arts
Tessitura & TNEW integration connecting ticketing and donations.
Children's Theatre of Cincinnati
Spektrix integration with custom calendar and purchase flow.
Centaur Theatre
Full-site Spektrix integration with memberships, donations, and seat selection
Why Plank?
We’re more than a vendor, we’re a true partner. For over 25 years, we’ve helped arts organizations rethink their websites and ticketing flows.
- 25+ years of experience in arts & culture
- Proven Tessitura & Spektrix expertise
- A collaborative, human-centred approach
- Accessible, branded, and intuitive design
- A team that speaks your language and understands your audience
Let's chat!
Book a consult
Frequently asked questions
General Questions
CAN we customize the ticketing experience to reflect our brand?
Yes. We style the full ticketing journey — from event listings to purchase confirmation — so it feels visually consistent and aligned with your organization’s voice and identity.
How do you ensure accessibility in ticketing flows?
We follow WCAG 2.1 AA standards and conduct accessibility audits throughout the design and development process. Our forms, navigation, and purchase paths are built to work for all users, across all devices.
Can you support ticketing for both in-person and virtual events?
Absolutely. We’ve built systems that accommodate multiple event types, including hybrid and digital-only experiences, with tailored purchase and access flows.
How do you handle different types of tickets (e.g., group, timed-entry, subscriptions)?
We work closely with your platform’s API (Tessitura or Spektrix) to build clear and flexible purchase paths — whether it’s reserved seating, general admission, timed-entry, or multi-show packages.
Will the solution work well on mobile?
Yes. Every experience we design is fully responsive and tested on multiple breakpoints to ensure optimal performance and usability on mobile devices, where many users begin their purchase journey.
Will our marketing, development, and box office teams be able to update the site?
Yes. We build CMS environments that support different levels of user access and offer custom content modules so each team can manage their own section with ease.
Can we update performance pages and pricing information without developer help?
We can structure your CMS to make updating performance details, pricing tiers, and availability simple, even if those details come directly from your Tessitura or Spektrix integration.
How do you handle redirects or content restructuring from a previous site?
We plan redirects and structural updates during the development phase to maintain SEO value and ensure a smooth transition for returning users.
How do you integrate donations into the ticketing flow?
We incorporate donation prompts into the checkout process and user pathways, with options to tie them to specific campaigns or encourage recurring giving.
Can we offer member pricing and benefits online?
Yes. We build logic that recognizes membership status via the ticketing platform and automatically applies member pricing, early access, or benefits.
Will we be able to cross-promote giving, membership, and tickets?
Definitely. We support cross-promotion through banners, inline prompts, and custom modules that can dynamically adapt based on user behaviour.
Tessitura Questions
Can we manage content that pulls from Tessitura in the CMS?
Yes. We can build in flexibility that allows you to override or supplement Tessitura data from within the CMS when needed (e.g., event descriptions, imagery).
Can Plank integrate Tessitura’s REST API and TNEW?
Yes. We’ve implemented both and can use them to power dynamic content such as event calendars, availability, donor profiles, and purchase flows — all while maintaining branding and design continuity.
Can we enhance or style TNEW pages?
We apply your brand styles to TNEW templates and refine the experience to make sure users don’t feel like they’re being sent to a different platform mid-checkout.
Spektrix Questions
Are you a certified Spektrix partner?
Yes. We’re an official partner and have worked with both the latest API and iFrame-based integration tools.
How do you handle styling and user flow within Spektrix iFrames?
We implement style overrides and smart embedding techniques to ensure the user experience feels seamless and consistent with your website.
Can you support multi-tiered pricing, promo codes, or ticket bundles in Spektrix?
Yes. We can support advanced configurations such as promo codes, multi-event packages, and discount logic using Spektrix’s platform capabilities.